Is NTES Safe for Kids?
Age rating is set by App Store, not by Unstar. This page explains it and adds what parents report in reviews. Not affiliated with Centre for Railway Information Systems.
What NTES's age rating means
NTES holds a family-friendly 4+ rating on the App Store. It is broadly appropriate, but a low age rating does not remove every risk: check whether it has chat, ads, or in-app purchases below.
What parents and users report about NTES
Users frequently report that the app crashes, especially when using the 'Train Between Stations' feature. Many also complain about inaccurate train timings and live location data. Several key features like 'Live Station' and 'Current Train Position' are often non-functional or become inactive after initial use.
Summarized from 402 recent 1-3 star reviews. These are user reports, not verified claims.
How to keep your child safe with NTES
Settings, Screen Time, Content & Privacy Restrictions. Set an age limit for apps, require Ask to Buy for purchases, and restrict or remove NTES if it is above your child's age.
Use Google Family Link to approve installs, set a Play Store content rating limit, require purchase approval, and block or uninstall NTES on your child's device.
NTES for kids: frequently asked questions
Is NTES safe for kids?
NTES carries a family-friendly official rating (4+) on the App Store. That makes it broadly suitable, but even family-rated apps can include chat, ads, or in-app purchases, so check the factors below.
What age rating does NTES have?
The App Store rates NTES as 4+. This is the store's own content rating, set from the app's features and content, not our opinion. Use it as the starting point for whether it fits your child's age.
Can my child use NTES safely?
If you decide to allow it, use device parental controls: Screen Time and Content & Privacy Restrictions on iPhone, or Family Link and Play Store parental controls on Android. Turn on purchase approval, set age-appropriate content limits, and keep the account under your family group so you can see activity.
How do I block or remove NTES from my child's phone?
On iPhone, open Settings, Screen Time, Content & Privacy Restrictions, then restrict or delete the app and block reinstalling it. On Android, open Family Link, select your child, find NTES and block or uninstall it. You can also set a store age limit so apps above your child's age cannot be installed.