How to Cancel JioTV: Live TV, OTT & Catch-Up and Get a Refund
JioTV: Live TV, OTT & Catch-Up subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about JioTV: Live TV, OTT & Catch-Up billing.
Cancel JioTV: Live TV, OTT & Catch-Up on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find JioTV: Live TV, OTT & Catch-Up in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to JioTV: Live TV, OTT & Catch-Up until the current billing period ends, then it will not renew.
Cancel JioTV: Live TV, OTT & Catch-Up on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select JioTV: Live TV, OTT & Catch-Up from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling JioTV: Live TV, OTT & Catch-Up on its own does not stop billing, you must cancel the subscription here.
How to get a refund for JioTV: Live TV, OTT & Catch-Up
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the JioTV: Live TV, OTT & Catch-Up charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the JioTV: Live TV, OTT & Catch-Up purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What JioTV: Live TV, OTT & Catch-Up users report about billing
Users frequently report that the app fails to work properly, with issues like crashing, unresponsive touch controls, and errors preventing access. Many complain about paid subscriptions not providing promised content, with blocked movies, sports, or channels despite payment. The app's interface is criticized as cluttered, outdated, and difficult to navigate, with excessive ads and poor customer support.
Summarized from 375 recent 1-3 star reviews. Read them before you renew.
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JioTV: Live TV, OTT & Catch-Up cancellation: frequently asked questions
Does canceling JioTV: Live TV, OTT & Catch-Up stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date JioTV: Live TV, OTT & Catch-Up will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from JioTV: Live TV, OTT & Catch-Up?
Refunds are handled by Apple or Google, not by JioTV: Live TV, OTT & Catch-Up directly. On iPhone, go to reportaproblem.apple.com, sign in, find the JioTV: Live TV, OTT & Catch-Up charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is JioTV: Live TV, OTT & Catch-Up still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows JioTV: Live TV, OTT & Catch-Up as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my JioTV: Live TV, OTT & Catch-Up account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the JioTV: Live TV, OTT & Catch-Up app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to JioTV: Live TV, OTT & Catch-Up right after I cancel?
No. You keep full access to JioTV: Live TV, OTT & Catch-Up until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.