How to Cancel SafeExamBrowser and Get a Refund
SafeExamBrowser subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about SafeExamBrowser billing.
Cancel SafeExamBrowser on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find SafeExamBrowser in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to SafeExamBrowser until the current billing period ends, then it will not renew.
Cancel SafeExamBrowser on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select SafeExamBrowser from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling SafeExamBrowser on its own does not stop billing, you must cancel the subscription here.
How to get a refund for SafeExamBrowser
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the SafeExamBrowser charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the SafeExamBrowser purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What SafeExamBrowser users report about billing
Users frequently complain that SafeExamBrowser is overly complicated, prone to technical issues like freezing or requiring repeated downloads, and causes frustration during exams. Many describe it as buggy, unstable, or even harmful to their devices. A significant number of reviews also express anger over the app making exams more stressful rather than easier.
Summarized from 226 recent 1-3 star reviews. Read them before you renew.
Better alternatives to SafeExamBrowser
Highly rated Education apps with the lowest share of negative reviews, from our weekly store data.
SafeExamBrowser cancellation: frequently asked questions
Does canceling SafeExamBrowser stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date SafeExamBrowser will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from SafeExamBrowser?
Refunds are handled by Apple or Google, not by SafeExamBrowser directly. On iPhone, go to reportaproblem.apple.com, sign in, find the SafeExamBrowser charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is SafeExamBrowser still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows SafeExamBrowser as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my SafeExamBrowser account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the SafeExamBrowser app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to SafeExamBrowser right after I cancel?
No. You keep full access to SafeExamBrowser until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.