Unstar.app
PetSmart

PetSmart

iOS

PetSmart LLC

(31,017 total reviews)
Shopping
View on App StoreView Analytics

Negative Reviews

0

negative reviews found

What users complain about in PetSmart

Users frequently report issues with booking grooming appointments, including pets not appearing in their profiles and errors when trying to re-add them. The app is described as slow, glitchy, and prone to crashing, especially during checkout or when adding items to the cart. Many users express frustration with recent updates that have made the app less functional than before.

  • Grooming booking issuesHigh
  • App crashes frequentlyHigh
  • Slow and glitchyMedium

AI summary of 310 recent 1-3 star reviews. Read the full reviews below.

Is PetSmart legit and safe? See the trust verdict.
How to cancel PetSmart and get a refund.
Is PetSmart safe for kids? See the age rating and parent guide.
Looking for apps like PetSmart? See the best alternatives with fewer complaints.
Does PetSmart pay real money? See the payout reports.

Is PetSmart your app?

If you own it, get a free health report by email: trust verdict, store rating and the top complaint themes users hit. It is sent to the address you sign in with.

Tools for developersFeature this app on our homepage

Fetching reviews, please wait...

Compare PetSmart with another app

See side-by-side negative review analysis, rating breakdown, and complaint patterns.

Start a comparison →

Frequently Asked Questions

What do users complain about most in PetSmart?

Negative reviews on PetSmart cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is PetSmart rated on App Store?

PetSmart has an average rating of 4.0 stars from 31,017 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does PetSmart have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For PetSmart, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is PetSmart worth installing in 2026?

PetSmart is well-rated overall with 4.0 stars. Read the negative reviews above before installing to see if the recurring complaints affect your specific use case (platform, country, payment method).

What are alternatives to PetSmart?

Browse the Shopping category to compare PetSmart against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.