How to Cancel SamKnows - Test Your Internet and Get a Refund
SamKnows - Test Your Internet subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about SamKnows - Test Your Internet billing.
Cancel SamKnows - Test Your Internet on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find SamKnows - Test Your Internet in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to SamKnows - Test Your Internet until the current billing period ends, then it will not renew.
Cancel SamKnows - Test Your Internet on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select SamKnows - Test Your Internet from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling SamKnows - Test Your Internet on its own does not stop billing, you must cancel the subscription here.
How to get a refund for SamKnows - Test Your Internet
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the SamKnows - Test Your Internet charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the SamKnows - Test Your Internet purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What SamKnows - Test Your Internet users report about billing
Users frequently report that the app crashes during tests, especially during the YouTube portion or before completing measurements. Many also experience functionality issues, like being stuck on terms acceptance or error messages preventing tests from finishing. Some note the app feels slow, has a confusing interface, and lacks features compared to older versions or the desktop website.
Summarized from 12 recent 1-3 star reviews. Read them before you renew.
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SamKnows - Test Your Internet cancellation: frequently asked questions
Does canceling SamKnows - Test Your Internet stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date SamKnows - Test Your Internet will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from SamKnows - Test Your Internet?
Refunds are handled by Apple or Google, not by SamKnows - Test Your Internet directly. On iPhone, go to reportaproblem.apple.com, sign in, find the SamKnows - Test Your Internet charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is SamKnows - Test Your Internet still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows SamKnows - Test Your Internet as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my SamKnows - Test Your Internet account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the SamKnows - Test Your Internet app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to SamKnows - Test Your Internet right after I cancel?
No. You keep full access to SamKnows - Test Your Internet until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.