How to Cancel Postepay Tandem and Get a Refund
Postepay Tandem subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Postepay Tandem billing.
Cancel Postepay Tandem on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Postepay Tandem in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Postepay Tandem until the current billing period ends, then it will not renew.
Cancel Postepay Tandem on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Postepay Tandem from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Postepay Tandem on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Postepay Tandem
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Postepay Tandem charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Postepay Tandem purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Postepay Tandem users report about billing
Users frequently report constant disconnections and pairing issues between the app and the POS device, often requiring time-consuming reconfigurations. Many complain about unreliable customer support and frequent app crashes or freezes, especially during transactions. The app is also criticized for excessive updates that disrupt work and fail to resolve existing problems.
Summarized from 87 recent 1-3 star reviews. Read them before you renew.
Postepay Tandem cancellation: frequently asked questions
Does canceling Postepay Tandem stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Postepay Tandem will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Postepay Tandem?
Refunds are handled by Apple or Google, not by Postepay Tandem directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Postepay Tandem charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Postepay Tandem still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Postepay Tandem as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Postepay Tandem account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Postepay Tandem app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Postepay Tandem right after I cancel?
No. You keep full access to Postepay Tandem until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.