How to Cancel Samsung Gear 360 and Get a Refund
Samsung Gear 360 subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Samsung Gear 360 billing.
Cancel Samsung Gear 360 on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Samsung Gear 360 in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Samsung Gear 360 until the current billing period ends, then it will not renew.
Cancel Samsung Gear 360 on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Samsung Gear 360 from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Samsung Gear 360 on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Samsung Gear 360
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Samsung Gear 360 charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Samsung Gear 360 purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Samsung Gear 360 users report about billing
Users primarily complain about the app's lack of compatibility with iOS updates, especially iOS 13 and later, causing connection failures and crashes. Many report frequent disconnections, Wi-Fi pairing issues, and the app freezing or becoming unresponsive. Samsung's failure to update the app or address these problems is a recurring frustration.
Summarized from 25 recent 1-3 star reviews. Read them before you renew.
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Samsung Gear 360 cancellation: frequently asked questions
Does canceling Samsung Gear 360 stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Samsung Gear 360 will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Samsung Gear 360?
Refunds are handled by Apple or Google, not by Samsung Gear 360 directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Samsung Gear 360 charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Samsung Gear 360 still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Samsung Gear 360 as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Samsung Gear 360 account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Samsung Gear 360 app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Samsung Gear 360 right after I cancel?
No. You keep full access to Samsung Gear 360 until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.