How to Cancel eufy Clean (EufyHome) and Get a Refund
eufy Clean (EufyHome) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about eufy Clean (EufyHome) billing.
Cancel eufy Clean (EufyHome) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find eufy Clean (EufyHome) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to eufy Clean (EufyHome) until the current billing period ends, then it will not renew.
Cancel eufy Clean (EufyHome) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select eufy Clean (EufyHome) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling eufy Clean (EufyHome) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for eufy Clean (EufyHome)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the eufy Clean (EufyHome) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the eufy Clean (EufyHome) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What eufy Clean (EufyHome) users report about billing
Users frequently report issues with the app crashing, losing maps, and failing to maintain network connections. Many complain about persistent ads and marketing messages, even after purchasing expensive devices. Additionally, users face problems with saved settings, schedules, and no-go zones not being retained or functioning properly.
Summarized from 352 recent 1-3 star reviews. Read them before you renew.
eufy Clean (EufyHome) cancellation: frequently asked questions
Does canceling eufy Clean (EufyHome) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date eufy Clean (EufyHome) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from eufy Clean (EufyHome)?
Refunds are handled by Apple or Google, not by eufy Clean (EufyHome) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the eufy Clean (EufyHome) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is eufy Clean (EufyHome) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows eufy Clean (EufyHome) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my eufy Clean (EufyHome) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the eufy Clean (EufyHome) app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to eufy Clean (EufyHome) right after I cancel?
No. You keep full access to eufy Clean (EufyHome) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.