How to Cancel GoToAssist Remote Support and Get a Refund
GoToAssist Remote Support subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about GoToAssist Remote Support billing.
Cancel GoToAssist Remote Support on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find GoToAssist Remote Support in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to GoToAssist Remote Support until the current billing period ends, then it will not renew.
Cancel GoToAssist Remote Support on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select GoToAssist Remote Support from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling GoToAssist Remote Support on its own does not stop billing, you must cancel the subscription here.
How to get a refund for GoToAssist Remote Support
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the GoToAssist Remote Support charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the GoToAssist Remote Support purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What GoToAssist Remote Support users report about billing
Users frequently complain about the lack of updates and support for newer versions, particularly version 5. Many report persistent login issues, app crashes, and session disconnections. The app is also criticized for its poor user interface and inefficient functionality.
Summarized from 15 recent 1-3 star reviews. Read them before you renew.
Better alternatives to GoToAssist Remote Support
Highly rated Business apps with the lowest share of negative reviews, from our weekly store data.
GoToAssist Remote Support cancellation: frequently asked questions
Does canceling GoToAssist Remote Support stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date GoToAssist Remote Support will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from GoToAssist Remote Support?
Refunds are handled by Apple or Google, not by GoToAssist Remote Support directly. On iPhone, go to reportaproblem.apple.com, sign in, find the GoToAssist Remote Support charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is GoToAssist Remote Support still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows GoToAssist Remote Support as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my GoToAssist Remote Support account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the GoToAssist Remote Support app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to GoToAssist Remote Support right after I cancel?
No. You keep full access to GoToAssist Remote Support until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.