How to Cancel Portal del Paciente and Get a Refund
Portal del Paciente subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Portal del Paciente billing.
Cancel Portal del Paciente on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Portal del Paciente in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Portal del Paciente until the current billing period ends, then it will not renew.
Cancel Portal del Paciente on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Portal del Paciente from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Portal del Paciente on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Portal del Paciente
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Portal del Paciente charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Portal del Paciente purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Portal del Paciente users report about billing
Users report frequent app crashes, loading errors, and unresponsive functions, making basic tasks like booking appointments or accessing medical records difficult. Many complain about persistent login issues, biometric authentication failures, and notifications not working, especially on iOS. The app is described as unreliable, with some stating it worked previously but has worsened after updates.
Summarized from 121 recent 1-3 star reviews. Read them before you renew.
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Portal del Paciente cancellation: frequently asked questions
Does canceling Portal del Paciente stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Portal del Paciente will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Portal del Paciente?
Refunds are handled by Apple or Google, not by Portal del Paciente directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Portal del Paciente charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Portal del Paciente still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Portal del Paciente as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Portal del Paciente account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Portal del Paciente app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Portal del Paciente right after I cancel?
No. You keep full access to Portal del Paciente until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.