How to Cancel MySteps - Step Counter and Get a Refund
MySteps - Step Counter subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about MySteps - Step Counter billing.
Cancel MySteps - Step Counter on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find MySteps - Step Counter in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to MySteps - Step Counter until the current billing period ends, then it will not renew.
Cancel MySteps - Step Counter on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select MySteps - Step Counter from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling MySteps - Step Counter on its own does not stop billing, you must cancel the subscription here.
How to get a refund for MySteps - Step Counter
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the MySteps - Step Counter charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the MySteps - Step Counter purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What MySteps - Step Counter users report about billing
Users are primarily upset that the app, which was previously free, has become a paid subscription service without adequate free alternatives. Many complain about inaccurate step counting, especially when not walking (e.g., while driving). Others criticize the app for intrusive or inappropriate ads and the lack of key features like higher step goals or competitions.
Summarized from 120 recent 1-3 star reviews. Read them before you renew.
MySteps - Step Counter cancellation: frequently asked questions
Does canceling MySteps - Step Counter stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date MySteps - Step Counter will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from MySteps - Step Counter?
Refunds are handled by Apple or Google, not by MySteps - Step Counter directly. On iPhone, go to reportaproblem.apple.com, sign in, find the MySteps - Step Counter charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is MySteps - Step Counter still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows MySteps - Step Counter as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my MySteps - Step Counter account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the MySteps - Step Counter app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to MySteps - Step Counter right after I cancel?
No. You keep full access to MySteps - Step Counter until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.