How to Cancel Kaspi Pay and Get a Refund
Kaspi Pay subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Kaspi Pay billing.
Cancel Kaspi Pay on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Kaspi Pay in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Kaspi Pay until the current billing period ends, then it will not renew.
Cancel Kaspi Pay on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Kaspi Pay from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Kaspi Pay on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Kaspi Pay
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Kaspi Pay charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Kaspi Pay purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Kaspi Pay users report about billing
Users frequently complain about the app crashing or failing to open after updates, poor customer support that is difficult to contact without logging in, and excessive fees or commissions. Many also report issues with notifications, forced updates, and unfair business practices like sudden account blocks.
Summarized from 33 recent 1-3 star reviews. Read them before you renew.
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Kaspi Pay cancellation: frequently asked questions
Does canceling Kaspi Pay stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Kaspi Pay will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Kaspi Pay?
Refunds are handled by Apple or Google, not by Kaspi Pay directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Kaspi Pay charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Kaspi Pay still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Kaspi Pay as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Kaspi Pay account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Kaspi Pay app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Kaspi Pay right after I cancel?
No. You keep full access to Kaspi Pay until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.