How to Cancel Moments: Choose Your Story and Get a Refund
Moments: Choose Your Story subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Moments: Choose Your Story billing.
Cancel Moments: Choose Your Story on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Moments: Choose Your Story in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Moments: Choose Your Story until the current billing period ends, then it will not renew.
Cancel Moments: Choose Your Story on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Moments: Choose Your Story from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Moments: Choose Your Story on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Moments: Choose Your Story
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Moments: Choose Your Story charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Moments: Choose Your Story purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Moments: Choose Your Story users report about billing
Users frequently complain about technical issues like app crashes, black screens after ads, and server connection problems. Many express frustration with the high cost of in-game diamonds, making premium choices overly expensive. Poor customer service and account recovery issues are also common, with reports of unresponsive support and lost purchases.
Summarized from 19 recent 1-3 star reviews. Read them before you renew.
Moments: Choose Your Story cancellation: frequently asked questions
Does canceling Moments: Choose Your Story stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Moments: Choose Your Story will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Moments: Choose Your Story?
Refunds are handled by Apple or Google, not by Moments: Choose Your Story directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Moments: Choose Your Story charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Moments: Choose Your Story still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Moments: Choose Your Story as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Moments: Choose Your Story account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Moments: Choose Your Story app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Moments: Choose Your Story right after I cancel?
No. You keep full access to Moments: Choose Your Story until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.