How to Cancel BW pushTAN and Get a Refund
BW pushTAN subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about BW pushTAN billing.
Cancel BW pushTAN on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find BW pushTAN in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to BW pushTAN until the current billing period ends, then it will not renew.
Cancel BW pushTAN on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select BW pushTAN from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling BW pushTAN on its own does not stop billing, you must cancel the subscription here.
How to get a refund for BW pushTAN
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the BW pushTAN charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the BW pushTAN purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What BW pushTAN users report about billing
Users frequently report that biometric authentication (Face ID/Touch ID) fails after updates, requiring repeated password entry. Many also experience issues with app updates, leading to loss of functionality or requiring complex re-registration processes. Additionally, transaction approval and TAN generation often fail, rendering online banking inaccessible.
Summarized from 66 recent 1-3 star reviews. Read them before you renew.
BW pushTAN cancellation: frequently asked questions
Does canceling BW pushTAN stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date BW pushTAN will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from BW pushTAN?
Refunds are handled by Apple or Google, not by BW pushTAN directly. On iPhone, go to reportaproblem.apple.com, sign in, find the BW pushTAN charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is BW pushTAN still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows BW pushTAN as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my BW pushTAN account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the BW pushTAN app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to BW pushTAN right after I cancel?
No. You keep full access to BW pushTAN until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.