ID.me Authenticator

iOS

ID.me

5.0

(5 total reviews)

Productivity

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Negative Reviews

negative reviews found

What users complain about in ID.me Authenticator

Users frequently complain about long wait times and difficulty accessing customer support, with many reporting that the app fails to work after updates or on older devices. Common issues include problems with account recovery, inability to change phone numbers, and frustration with the app's complexity and lack of compatibility with other authenticator apps.

Poor customer supportHigh
App crashes after updatesMedium
Difficulty changing phone numbersLow

AI summary of 425 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in ID.me Authenticator?

Negative reviews on ID.me Authenticator cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is ID.me Authenticator rated on App Store?

ID.me Authenticator has an average rating of 5.0 stars from 5 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does ID.me Authenticator have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For ID.me Authenticator, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is ID.me Authenticator worth installing in 2026?

ID.me Authenticator is highly-rated overall with 5.0 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to ID.me Authenticator?

Browse the Productivity category to compare ID.me Authenticator against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.