How to Cancel Shell Fleet App and Get a Refund
Shell Fleet App subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Shell Fleet App billing.
Cancel Shell Fleet App on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Shell Fleet App in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Shell Fleet App until the current billing period ends, then it will not renew.
Cancel Shell Fleet App on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Shell Fleet App from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Shell Fleet App on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Shell Fleet App
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Shell Fleet App charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Shell Fleet App purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Shell Fleet App users report about billing
Users report widespread technical issues with the Shell Fleet App, including registration failures, payment errors, and frequent crashes. Many complain about poor customer support and unresponsive help channels. Additional frustrations include mandatory monthly fees for fuel cards and poorly translated interfaces.
Summarized from 19 recent 1-3 star reviews. Read them before you renew.
Shell Fleet App cancellation: frequently asked questions
Does canceling Shell Fleet App stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Shell Fleet App will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Shell Fleet App?
Refunds are handled by Apple or Google, not by Shell Fleet App directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Shell Fleet App charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Shell Fleet App still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Shell Fleet App as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Shell Fleet App account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Shell Fleet App app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Shell Fleet App right after I cancel?
No. You keep full access to Shell Fleet App until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.