How to Cancel Verizon Protect and Get a Refund
Verizon Protect subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Verizon Protect billing.
Cancel Verizon Protect on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Verizon Protect in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Verizon Protect until the current billing period ends, then it will not renew.
Cancel Verizon Protect on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Verizon Protect from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Verizon Protect on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Verizon Protect
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Verizon Protect charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Verizon Protect purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Verizon Protect users report about billing
Users frequently report that the Verizon Protect app is buggy, crashes often, and fails to function as intended. Many complain about the VPN feature causing connectivity issues, blocking legitimate calls, and interfering with other apps. Additionally, users express frustration with unwanted spam calls still getting through and the app's aggressive push for paid subscriptions.
Summarized from 46 recent 1-3 star reviews. Read them before you renew.
Verizon Protect cancellation: frequently asked questions
Does canceling Verizon Protect stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Verizon Protect will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Verizon Protect?
Refunds are handled by Apple or Google, not by Verizon Protect directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Verizon Protect charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Verizon Protect still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Verizon Protect as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Verizon Protect account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Verizon Protect app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Verizon Protect right after I cancel?
No. You keep full access to Verizon Protect until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.