How to Cancel HSBC Kinetic and Get a Refund
HSBC Kinetic subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about HSBC Kinetic billing.
Cancel HSBC Kinetic on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find HSBC Kinetic in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to HSBC Kinetic until the current billing period ends, then it will not renew.
Cancel HSBC Kinetic on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select HSBC Kinetic from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling HSBC Kinetic on its own does not stop billing, you must cancel the subscription here.
How to get a refund for HSBC Kinetic
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the HSBC Kinetic charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the HSBC Kinetic purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What HSBC Kinetic users report about billing
Users frequently report issues with app crashes, freezing, and technical errors during setup or use. Many complain about the lack of essential features like Apple Pay, search functionality, and integration with accounting software. Customer support is often described as unhelpful or slow to respond.
Summarized from 130 recent 1-3 star reviews. Read them before you renew.
HSBC Kinetic cancellation: frequently asked questions
Does canceling HSBC Kinetic stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date HSBC Kinetic will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from HSBC Kinetic?
Refunds are handled by Apple or Google, not by HSBC Kinetic directly. On iPhone, go to reportaproblem.apple.com, sign in, find the HSBC Kinetic charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is HSBC Kinetic still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows HSBC Kinetic as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my HSBC Kinetic account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the HSBC Kinetic app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to HSBC Kinetic right after I cancel?
No. You keep full access to HSBC Kinetic until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.