How to Cancel AT&T Personal Cloud and Get a Refund
AT&T Personal Cloud subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about AT&T Personal Cloud billing.
Cancel AT&T Personal Cloud on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find AT&T Personal Cloud in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to AT&T Personal Cloud until the current billing period ends, then it will not renew.
Cancel AT&T Personal Cloud on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select AT&T Personal Cloud from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling AT&T Personal Cloud on its own does not stop billing, you must cancel the subscription here.
How to get a refund for AT&T Personal Cloud
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the AT&T Personal Cloud charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the AT&T Personal Cloud purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What AT&T Personal Cloud users report about billing
Users report frequent login issues, with the app failing to authenticate or redirecting incorrectly. Many complain about the app not functioning properly, including endless loading screens and crashes. Some users also express frustration over lost or deleted photos and videos.
Summarized from 45 recent 1-3 star reviews. Read them before you renew.
AT&T Personal Cloud cancellation: frequently asked questions
Does canceling AT&T Personal Cloud stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date AT&T Personal Cloud will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from AT&T Personal Cloud?
Refunds are handled by Apple or Google, not by AT&T Personal Cloud directly. On iPhone, go to reportaproblem.apple.com, sign in, find the AT&T Personal Cloud charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is AT&T Personal Cloud still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows AT&T Personal Cloud as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my AT&T Personal Cloud account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the AT&T Personal Cloud app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to AT&T Personal Cloud right after I cancel?
No. You keep full access to AT&T Personal Cloud until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.