How to Cancel Rakuten Casa and Get a Refund
Rakuten Casa subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Rakuten Casa billing.
Cancel Rakuten Casa on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Rakuten Casa in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Rakuten Casa until the current billing period ends, then it will not renew.
Cancel Rakuten Casa on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Rakuten Casa from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Rakuten Casa on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Rakuten Casa
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Rakuten Casa charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Rakuten Casa purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Rakuten Casa users report about billing
Users frequently report login issues, including the app not progressing after pressing the login button or failing to open altogether. Many complain about the app's inability to manage Wi-Fi settings or change passwords, and some note that essential features like SSID changes or LTE settings are missing.
Summarized from 23 recent 1-3 star reviews. Read them before you renew.
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Rakuten Casa cancellation: frequently asked questions
Does canceling Rakuten Casa stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Rakuten Casa will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Rakuten Casa?
Refunds are handled by Apple or Google, not by Rakuten Casa directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Rakuten Casa charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Rakuten Casa still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Rakuten Casa as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Rakuten Casa account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Rakuten Casa app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Rakuten Casa right after I cancel?
No. You keep full access to Rakuten Casa until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.