How to Cancel IO and Get a Refund
IO subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about IO billing.
Cancel IO on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find IO in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to IO until the current billing period ends, then it will not renew.
Cancel IO on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select IO from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling IO on its own does not stop billing, you must cancel the subscription here.
How to get a refund for IO
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the IO charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the IO purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What IO users report about billing
Users frequently report technical issues like app crashes, connection errors, and missing documents. Many complain about unreliable payment processing and missing notifications, leading to late fees. A common frustration is the inability to upload or access key documents like digital ID cards, despite the app's purpose.
Summarized from 34 recent 1-3 star reviews. Read them before you renew.
IO cancellation: frequently asked questions
Does canceling IO stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date IO will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from IO?
Refunds are handled by Apple or Google, not by IO directly. On iPhone, go to reportaproblem.apple.com, sign in, find the IO charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is IO still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows IO as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my IO account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the IO app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to IO right after I cancel?
No. You keep full access to IO until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.