How to Cancel VポイントPay and Get a Refund
VポイントPay subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about VポイントPay billing.
Cancel VポイントPay on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find VポイントPay in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to VポイントPay until the current billing period ends, then it will not renew.
Cancel VポイントPay on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select VポイントPay from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling VポイントPay on its own does not stop billing, you must cancel the subscription here.
How to get a refund for VポイントPay
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the VポイントPay charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the VポイントPay purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What VポイントPay users report about billing
Users frequently complain about the app being slow, especially when displaying barcodes or updating balances. Many find the app confusing and difficult to use, with unclear instructions and too many steps required for basic functions. Additionally, there are issues with integration with other services and apps, making it cumbersome to link accounts or use points.
Summarized from 327 recent 1-3 star reviews. Read them before you renew.
VポイントPay cancellation: frequently asked questions
Does canceling VポイントPay stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date VポイントPay will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from VポイントPay?
Refunds are handled by Apple or Google, not by VポイントPay directly. On iPhone, go to reportaproblem.apple.com, sign in, find the VポイントPay charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is VポイントPay still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows VポイントPay as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my VポイントPay account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the VポイントPay app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to VポイントPay right after I cancel?
No. You keep full access to VポイントPay until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.