How to Cancel Aulani Resort and Get a Refund
Aulani Resort subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Aulani Resort billing.
Cancel Aulani Resort on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Aulani Resort in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Aulani Resort until the current billing period ends, then it will not renew.
Cancel Aulani Resort on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Aulani Resort from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Aulani Resort on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Aulani Resort
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Aulani Resort charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Aulani Resort purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Aulani Resort users report about billing
Users frequently report technical issues with the app, including problems linking reservations, frequent crashes, and poor functionality. Many complain about missing features like restaurant menus, activity waitlists, and accurate maps. The app is also criticized for being glitchy, hard to navigate, and less useful than the website or other Disney apps.
Summarized from 101 recent 1-3 star reviews. Read them before you renew.
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Aulani Resort cancellation: frequently asked questions
Does canceling Aulani Resort stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Aulani Resort will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Aulani Resort?
Refunds are handled by Apple or Google, not by Aulani Resort directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Aulani Resort charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Aulani Resort still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Aulani Resort as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Aulani Resort account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Aulani Resort app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Aulani Resort right after I cancel?
No. You keep full access to Aulani Resort until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.