How to Cancel ID Jovem and Get a Refund
ID Jovem subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about ID Jovem billing.
Cancel ID Jovem on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find ID Jovem in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to ID Jovem until the current billing period ends, then it will not renew.
Cancel ID Jovem on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select ID Jovem from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling ID Jovem on its own does not stop billing, you must cancel the subscription here.
How to get a refund for ID Jovem
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the ID Jovem charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the ID Jovem purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What ID Jovem users report about billing
Users primarily complain that the app fails to open after recent updates, getting stuck on a blank screen with 'GOV' or 'gov.br' displayed. Many report this issue persists across multiple devices, particularly iPhones, preventing access to essential features like the youth ID card. The update's timing during an electoral period ('defeso') has also drawn criticism for blocking access to a critical document.
Summarized from 214 recent 1-3 star reviews. Read them before you renew.
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ID Jovem cancellation: frequently asked questions
Does canceling ID Jovem stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date ID Jovem will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from ID Jovem?
Refunds are handled by Apple or Google, not by ID Jovem directly. On iPhone, go to reportaproblem.apple.com, sign in, find the ID Jovem charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is ID Jovem still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows ID Jovem as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my ID Jovem account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the ID Jovem app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to ID Jovem right after I cancel?
No. You keep full access to ID Jovem until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.