How to Cancel Moeve / Cepsa Gow and Get a Refund
Moeve / Cepsa Gow subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Moeve / Cepsa Gow billing.
Cancel Moeve / Cepsa Gow on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Moeve / Cepsa Gow in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Moeve / Cepsa Gow until the current billing period ends, then it will not renew.
Cancel Moeve / Cepsa Gow on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Moeve / Cepsa Gow from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Moeve / Cepsa Gow on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Moeve / Cepsa Gow
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Moeve / Cepsa Gow charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Moeve / Cepsa Gow purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Moeve / Cepsa Gow users report about billing
Users frequently report being unable to access the app due to login issues, forced updates, or maintenance messages. Many complain about poor functionality, such as the map not working properly or the app being slow and unreliable. Additionally, there are issues with customer service responsiveness and problems like double charges or lost balances.
Summarized from 418 recent 1-3 star reviews. Read them before you renew.
Moeve / Cepsa Gow cancellation: frequently asked questions
Does canceling Moeve / Cepsa Gow stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Moeve / Cepsa Gow will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Moeve / Cepsa Gow?
Refunds are handled by Apple or Google, not by Moeve / Cepsa Gow directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Moeve / Cepsa Gow charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Moeve / Cepsa Gow still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Moeve / Cepsa Gow as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Moeve / Cepsa Gow account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Moeve / Cepsa Gow app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Moeve / Cepsa Gow right after I cancel?
No. You keep full access to Moeve / Cepsa Gow until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.