How to Cancel LogMeIn Resolve and Get a Refund
LogMeIn Resolve subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about LogMeIn Resolve billing.
Cancel LogMeIn Resolve on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find LogMeIn Resolve in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to LogMeIn Resolve until the current billing period ends, then it will not renew.
Cancel LogMeIn Resolve on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select LogMeIn Resolve from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling LogMeIn Resolve on its own does not stop billing, you must cancel the subscription here.
How to get a refund for LogMeIn Resolve
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the LogMeIn Resolve charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the LogMeIn Resolve purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What LogMeIn Resolve users report about billing
Users report that LogMeIn Resolve is frequently exploited by scammers posing as customer support for airlines, tech companies, and other services to gain remote access to devices and steal personal or financial information. Many complain of being tricked into installing the app, leading to unauthorized transactions or identity theft. Several reviews highlight poor app security and lack of verification for users accessing devices remotely.
Summarized from 29 recent 1-3 star reviews. Read them before you renew.
LogMeIn Resolve cancellation: frequently asked questions
Does canceling LogMeIn Resolve stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date LogMeIn Resolve will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from LogMeIn Resolve?
Refunds are handled by Apple or Google, not by LogMeIn Resolve directly. On iPhone, go to reportaproblem.apple.com, sign in, find the LogMeIn Resolve charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is LogMeIn Resolve still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows LogMeIn Resolve as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my LogMeIn Resolve account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the LogMeIn Resolve app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to LogMeIn Resolve right after I cancel?
No. You keep full access to LogMeIn Resolve until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.