How to Cancel UKG Wallet and Get a Refund
UKG Wallet subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about UKG Wallet billing.
Cancel UKG Wallet on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find UKG Wallet in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to UKG Wallet until the current billing period ends, then it will not renew.
Cancel UKG Wallet on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select UKG Wallet from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling UKG Wallet on its own does not stop billing, you must cancel the subscription here.
How to get a refund for UKG Wallet
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the UKG Wallet charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the UKG Wallet purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What UKG Wallet users report about billing
Users frequently report issues with the app not updating hours accurately, making it difficult to access earnings. Customer service is described as unhelpful and hard to reach, often providing generic or dismissive responses. Many users also complain about technical glitches, such as problems linking bank accounts or cards, and sudden account deactivations without explanation.
Summarized from 267 recent 1-3 star reviews. Read them before you renew.
UKG Wallet cancellation: frequently asked questions
Does canceling UKG Wallet stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date UKG Wallet will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from UKG Wallet?
Refunds are handled by Apple or Google, not by UKG Wallet directly. On iPhone, go to reportaproblem.apple.com, sign in, find the UKG Wallet charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is UKG Wallet still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows UKG Wallet as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my UKG Wallet account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the UKG Wallet app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to UKG Wallet right after I cancel?
No. You keep full access to UKG Wallet until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.