How to Cancel Mossos d'Esquadra and Get a Refund
Mossos d'Esquadra subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Mossos d'Esquadra billing.
Cancel Mossos d'Esquadra on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Mossos d'Esquadra in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Mossos d'Esquadra until the current billing period ends, then it will not renew.
Cancel Mossos d'Esquadra on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Mossos d'Esquadra from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Mossos d'Esquadra on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Mossos d'Esquadra
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Mossos d'Esquadra charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Mossos d'Esquadra purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
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Mossos d'Esquadra cancellation: frequently asked questions
Does canceling Mossos d'Esquadra stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Mossos d'Esquadra will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Mossos d'Esquadra?
Refunds are handled by Apple or Google, not by Mossos d'Esquadra directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Mossos d'Esquadra charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Mossos d'Esquadra still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Mossos d'Esquadra as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Mossos d'Esquadra account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Mossos d'Esquadra app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Mossos d'Esquadra right after I cancel?
No. You keep full access to Mossos d'Esquadra until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.