How to Cancel Runway: AI Image & Video and Get a Refund
Runway: AI Image & Video subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Runway: AI Image & Video billing.
Cancel Runway: AI Image & Video on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Runway: AI Image & Video in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Runway: AI Image & Video until the current billing period ends, then it will not renew.
Cancel Runway: AI Image & Video on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Runway: AI Image & Video from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Runway: AI Image & Video on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Runway: AI Image & Video
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Runway: AI Image & Video charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Runway: AI Image & Video purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Runway: AI Image & Video users report about billing
Users frequently complain about the high cost and poor value, with credits burning too quickly for minimal output. Many report technical errors in generated videos (misspellings, glitches) that require additional paid credits to fix. Others feel misled by unclear pricing, hidden charges, or the inability to test features before subscribing.
Summarized from 408 recent 1-3 star reviews. Read them before you renew.
Runway: AI Image & Video cancellation: frequently asked questions
Does canceling Runway: AI Image & Video stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Runway: AI Image & Video will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Runway: AI Image & Video?
Refunds are handled by Apple or Google, not by Runway: AI Image & Video directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Runway: AI Image & Video charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Runway: AI Image & Video still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Runway: AI Image & Video as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Runway: AI Image & Video account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Runway: AI Image & Video app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Runway: AI Image & Video right after I cancel?
No. You keep full access to Runway: AI Image & Video until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.