How to Cancel Taobao - Online Shopping App and Get a Refund
Taobao - Online Shopping App subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Taobao - Online Shopping App billing.
Cancel Taobao - Online Shopping App on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Taobao - Online Shopping App in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Taobao - Online Shopping App until the current billing period ends, then it will not renew.
Cancel Taobao - Online Shopping App on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Taobao - Online Shopping App from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Taobao - Online Shopping App on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Taobao - Online Shopping App
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Taobao - Online Shopping App charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Taobao - Online Shopping App purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Taobao - Online Shopping App users report about billing
Users frequently complain about the app's poor language support, with many frustrated by the lack of English or Korean translations. Account issues, such as unexpected freezes, login difficulties, and excessive verification demands, are also common. Additionally, customers report problems with refunds, slow or unresponsive customer service, and unreliable delivery.
Summarized from 83 recent 1-3 star reviews. Read them before you renew.
Taobao - Online Shopping App cancellation: frequently asked questions
Does canceling Taobao - Online Shopping App stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Taobao - Online Shopping App will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Taobao - Online Shopping App?
Refunds are handled by Apple or Google, not by Taobao - Online Shopping App directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Taobao - Online Shopping App charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Taobao - Online Shopping App still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Taobao - Online Shopping App as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Taobao - Online Shopping App account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Taobao - Online Shopping App app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Taobao - Online Shopping App right after I cancel?
No. You keep full access to Taobao - Online Shopping App until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.