Is Three Safe for Kids?
Age rating is set by App Store, not by Unstar. This page explains it and adds what parents report in reviews. Not affiliated with Hutchison 3G UK Ltd.
What Three's age rating means
Three holds a family-friendly 4+ rating on the App Store. It is broadly appropriate, but a low age rating does not remove every risk: check whether it has chat, ads, or in-app purchases below.
What parents and users report about Three
Users frequently complain about poor network coverage, with many reporting weak or no signal in various locations, including central London. The app is criticized for being buggy, with login issues, outdated design, and unreliable authentication methods. Customer service is also a major concern, with users frustrated by the lack of direct support and slow resolution of issues.
Summarized from 306 recent 1-3 star reviews. These are user reports, not verified claims.
How to keep your child safe with Three
Settings, Screen Time, Content & Privacy Restrictions. Set an age limit for apps, require Ask to Buy for purchases, and restrict or remove Three if it is above your child's age.
Use Google Family Link to approve installs, set a Play Store content rating limit, require purchase approval, and block or uninstall Three on your child's device.
Three for kids: frequently asked questions
Is Three safe for kids?
Three carries a family-friendly official rating (4+) on the App Store. That makes it broadly suitable, but even family-rated apps can include chat, ads, or in-app purchases, so check the factors below.
What age rating does Three have?
The App Store rates Three as 4+. This is the store's own content rating, set from the app's features and content, not our opinion. Use it as the starting point for whether it fits your child's age.
Can my child use Three safely?
If you decide to allow it, use device parental controls: Screen Time and Content & Privacy Restrictions on iPhone, or Family Link and Play Store parental controls on Android. Turn on purchase approval, set age-appropriate content limits, and keep the account under your family group so you can see activity.
How do I block or remove Three from my child's phone?
On iPhone, open Settings, Screen Time, Content & Privacy Restrictions, then restrict or delete the app and block reinstalling it. On Android, open Family Link, select your child, find Three and block or uninstall it. You can also set a store age limit so apps above your child's age cannot be installed.