How to Cancel komoot - rando, vélo & course and Get a Refund
komoot - rando, vélo & course subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about komoot - rando, vélo & course billing.
Cancel komoot - rando, vélo & course on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find komoot - rando, vélo & course in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to komoot - rando, vélo & course until the current billing period ends, then it will not renew.
Cancel komoot - rando, vélo & course on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select komoot - rando, vélo & course from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling komoot - rando, vélo & course on its own does not stop billing, you must cancel the subscription here.
How to get a refund for komoot - rando, vélo & course
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the komoot - rando, vélo & course charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the komoot - rando, vélo & course purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What komoot - rando, vélo & course users report about billing
Users frequently complain about the app's recent updates making it less intuitive and harder to use, particularly for route planning. Many also express frustration with excessive notifications, bugs, and poor performance, including slow loading times and compatibility issues with devices like Apple Watch and Huawei watches. Additionally, there are complaints about aggressive upselling for premium features and difficulties with subscription management.
Summarized from 194 recent 1-3 star reviews. Read them before you renew.
komoot - rando, vélo & course cancellation: frequently asked questions
Does canceling komoot - rando, vélo & course stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date komoot - rando, vélo & course will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from komoot - rando, vélo & course?
Refunds are handled by Apple or Google, not by komoot - rando, vélo & course directly. On iPhone, go to reportaproblem.apple.com, sign in, find the komoot - rando, vélo & course charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is komoot - rando, vélo & course still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows komoot - rando, vélo & course as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my komoot - rando, vélo & course account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the komoot - rando, vélo & course app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to komoot - rando, vélo & course right after I cancel?
No. You keep full access to komoot - rando, vélo & course until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.