Five Guys Burgers & Fries

iOS

Five Guys Franchisor, LLC

5.0

(252,834 total reviews)

Food & Drink

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Five Guys Burgers & Fries

Users frequently complain about the app's poor functionality, including glitches during ordering and payment, inability to customize orders, and forced marketing notifications. Many also report frustrating account creation processes and lack of essential features like order editing or allergy information. The app's unreliability and missing key options make it difficult to use as intended.

App glitches and crashesHigh
No order customization optionsHigh
Forced marketing notificationsMedium

AI summary of 167 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Five Guys Burgers & Fries?

Negative reviews on Five Guys Burgers & Fries cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Five Guys Burgers & Fries rated on App Store?

Five Guys Burgers & Fries has an average rating of 4.9 stars from 252,834 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Five Guys Burgers & Fries have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Five Guys Burgers & Fries, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Five Guys Burgers & Fries worth installing in 2026?

Five Guys Burgers & Fries is highly-rated overall with 4.9 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Five Guys Burgers & Fries?

Browse the Food & Drink category to compare Five Guys Burgers & Fries against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.