How to Cancel Citymapper: Your Transport App and Get a Refund
Citymapper: Your Transport App subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Citymapper: Your Transport App billing.
Cancel Citymapper: Your Transport App on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Citymapper: Your Transport App in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Citymapper: Your Transport App until the current billing period ends, then it will not renew.
Cancel Citymapper: Your Transport App on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Citymapper: Your Transport App from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Citymapper: Your Transport App on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Citymapper: Your Transport App
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Citymapper: Your Transport App charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Citymapper: Your Transport App purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Citymapper: Your Transport App users report about billing
Users frequently complain about inaccurate bus and transport arrival times, with many reporting that the app displays incorrect schedules or fails to update in real-time. Other common issues include app crashes, freezing, and poor performance on certain devices like the iPhone 14. Some users also mention missing features, such as lack of support for specific cities or languages, and a subpar Apple Watch experience.
Summarized from 87 recent 1-3 star reviews. Read them before you renew.
Citymapper: Your Transport App cancellation: frequently asked questions
Does canceling Citymapper: Your Transport App stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Citymapper: Your Transport App will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Citymapper: Your Transport App?
Refunds are handled by Apple or Google, not by Citymapper: Your Transport App directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Citymapper: Your Transport App charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Citymapper: Your Transport App still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Citymapper: Your Transport App as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Citymapper: Your Transport App account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Citymapper: Your Transport App app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Citymapper: Your Transport App right after I cancel?
No. You keep full access to Citymapper: Your Transport App until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.