How to Cancel The Roku App (Official) and Get a Refund
The Roku App (Official) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about The Roku App (Official) billing.
Cancel The Roku App (Official) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find The Roku App (Official) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to The Roku App (Official) until the current billing period ends, then it will not renew.
Cancel The Roku App (Official) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select The Roku App (Official) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling The Roku App (Official) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for The Roku App (Official)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the The Roku App (Official) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the The Roku App (Official) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What The Roku App (Official) users report about billing
Users frequently report connectivity issues with their Roku devices, including difficulty pairing with TVs and frequent disconnections. Many complain about the app being slow, laggy, or unresponsive, especially after updates. Some also mention problems with specific features like audio streaming or third-party app integration.
Summarized from 145 recent 1-3 star reviews. Read them before you renew.
The Roku App (Official) cancellation: frequently asked questions
Does canceling The Roku App (Official) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date The Roku App (Official) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from The Roku App (Official)?
Refunds are handled by Apple or Google, not by The Roku App (Official) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the The Roku App (Official) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is The Roku App (Official) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows The Roku App (Official) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my The Roku App (Official) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the The Roku App (Official) app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to The Roku App (Official) right after I cancel?
No. You keep full access to The Roku App (Official) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.