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M&S - Fashion, Food & Homeware

M&S - Fashion, Food & Homeware

iOS

Marks and Spencer plc

(1,290,021 total reviews)
Shopping
View on App StoreView Analytics

Negative Reviews

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negative reviews found

What users complain about in M&S - Fashion, Food & Homeware

Users frequently complain about the app's poor functionality for international customers, especially those in the US, who face login issues, delivery restrictions, and lack of geo-location flexibility. Technical glitches, such as items not loading, payment failures, and app crashes, are also common frustrations. Additionally, many reviewers highlight poor customer service, including unresponsive agents and difficulty resolving issues.

  • Poor international supportHigh
  • Technical glitches and bugsHigh
  • Unresponsive customer serviceMedium

AI summary of 23 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in M&S - Fashion, Food & Homeware?

Negative reviews on M&S - Fashion, Food & Homeware cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is M&S - Fashion, Food & Homeware rated on App Store?

M&S - Fashion, Food & Homeware has an average rating of 4.8 stars from 1,290,021 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does M&S - Fashion, Food & Homeware have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For M&S - Fashion, Food & Homeware, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is M&S - Fashion, Food & Homeware worth installing in 2026?

M&S - Fashion, Food & Homeware is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to M&S - Fashion, Food & Homeware?

Browse the Shopping category to compare M&S - Fashion, Food & Homeware against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.