How to Cancel Vivo 9º Dígito and Get a Refund
Vivo 9º Dígito subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Vivo 9º Dígito billing.
Cancel Vivo 9º Dígito on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Vivo 9º Dígito in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Vivo 9º Dígito until the current billing period ends, then it will not renew.
Cancel Vivo 9º Dígito on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Vivo 9º Dígito from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Vivo 9º Dígito on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Vivo 9º Dígito
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Vivo 9º Dígito charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Vivo 9º Dígito purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Vivo 9º Dígito users report about billing
Users overwhelmingly report that the app does not function as intended, failing to update phone numbers with the 9th digit or the Vivo prefix (015). Many express frustration that the app does not help with porting contacts from other carriers to Vivo, forcing them to manually update hundreds or thousands of contacts. The app is described as outdated, obsolete, and lacking necessary updates to remain functional.
Summarized from 318 recent 1-3 star reviews. Read them before you renew.
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Vivo 9º Dígito cancellation: frequently asked questions
Does canceling Vivo 9º Dígito stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Vivo 9º Dígito will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Vivo 9º Dígito?
Refunds are handled by Apple or Google, not by Vivo 9º Dígito directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Vivo 9º Dígito charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Vivo 9º Dígito still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Vivo 9º Dígito as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Vivo 9º Dígito account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Vivo 9º Dígito app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Vivo 9º Dígito right after I cancel?
No. You keep full access to Vivo 9º Dígito until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.