How to Cancel Carousell: Snap-Sell, Chat-Buy and Get a Refund
Carousell: Snap-Sell, Chat-Buy subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Carousell: Snap-Sell, Chat-Buy billing.
Cancel Carousell: Snap-Sell, Chat-Buy on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Carousell: Snap-Sell, Chat-Buy in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Carousell: Snap-Sell, Chat-Buy until the current billing period ends, then it will not renew.
Cancel Carousell: Snap-Sell, Chat-Buy on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Carousell: Snap-Sell, Chat-Buy from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Carousell: Snap-Sell, Chat-Buy on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Carousell: Snap-Sell, Chat-Buy
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Carousell: Snap-Sell, Chat-Buy charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Carousell: Snap-Sell, Chat-Buy purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Carousell: Snap-Sell, Chat-Buy users report about billing
Users frequently complain about the prevalence of scammers and fraudulent sellers on Carousell, with many reporting that their reports to the platform go unanswered. Technical issues such as account bans, login problems, and messaging failures are also common frustrations. Additionally, users are unhappy with the presence of Shopee affiliate accounts that repost listings without permission.
Summarized from 234 recent 1-3 star reviews. Read them before you renew.
Carousell: Snap-Sell, Chat-Buy cancellation: frequently asked questions
Does canceling Carousell: Snap-Sell, Chat-Buy stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Carousell: Snap-Sell, Chat-Buy will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Carousell: Snap-Sell, Chat-Buy?
Refunds are handled by Apple or Google, not by Carousell: Snap-Sell, Chat-Buy directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Carousell: Snap-Sell, Chat-Buy charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Carousell: Snap-Sell, Chat-Buy still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Carousell: Snap-Sell, Chat-Buy as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Carousell: Snap-Sell, Chat-Buy account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Carousell: Snap-Sell, Chat-Buy app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Carousell: Snap-Sell, Chat-Buy right after I cancel?
No. You keep full access to Carousell: Snap-Sell, Chat-Buy until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.