How to Cancel ソフトバンクWi-Fiスポット and Get a Refund
ソフトバンクWi-Fiスポット subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about ソフトバンクWi-Fiスポット billing.
Cancel ソフトバンクWi-Fiスポット on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find ソフトバンクWi-Fiスポット in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to ソフトバンクWi-Fiスポット until the current billing period ends, then it will not renew.
Cancel ソフトバンクWi-Fiスポット on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select ソフトバンクWi-Fiスポット from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling ソフトバンクWi-Fiスポット on its own does not stop billing, you must cancel the subscription here.
How to get a refund for ソフトバンクWi-Fiスポット
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the ソフトバンクWi-Fiスポット charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the ソフトバンクWi-Fiスポット purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What ソフトバンクWi-Fiスポット users report about billing
Users frequently report that the app fails to connect to SoftBank Wi-Fi spots despite following setup instructions, with persistent error messages asking them to try again later. Many complain about constant useless notifications and profile update prompts that don't resolve connectivity issues. Some note the app doesn't support newer Wi-Fi networks like '0002softbank' while others face login or password reset failures with no clear solutions.
Summarized from 231 recent 1-3 star reviews. Read them before you renew.
Better alternatives to ソフトバンクWi-Fiスポット
Highly rated Utilities apps with the lowest share of negative reviews, from our weekly store data.
ソフトバンクWi-Fiスポット cancellation: frequently asked questions
Does canceling ソフトバンクWi-Fiスポット stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date ソフトバンクWi-Fiスポット will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from ソフトバンクWi-Fiスポット?
Refunds are handled by Apple or Google, not by ソフトバンクWi-Fiスポット directly. On iPhone, go to reportaproblem.apple.com, sign in, find the ソフトバンクWi-Fiスポット charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is ソフトバンクWi-Fiスポット still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows ソフトバンクWi-Fiスポット as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my ソフトバンクWi-Fiスポット account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the ソフトバンクWi-Fiスポット app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to ソフトバンクWi-Fiスポット right after I cancel?
No. You keep full access to ソフトバンクWi-Fiスポット until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.