How to Cancel Costa Coffee Club and Get a Refund
Costa Coffee Club subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Costa Coffee Club billing.
Cancel Costa Coffee Club on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Costa Coffee Club in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Costa Coffee Club until the current billing period ends, then it will not renew.
Cancel Costa Coffee Club on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Costa Coffee Club from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Costa Coffee Club on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Costa Coffee Club
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Costa Coffee Club charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Costa Coffee Club purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Costa Coffee Club users report about billing
Users frequently report login issues, including being automatically logged out and unable to log back in, often due to server or app errors. Many complain about the app's poor functionality, such as not registering beans, failing to scan QR codes, or crashing. Customer service is criticized for being unresponsive or unhelpful, especially regarding unresolved bugs and expired rewards.
Summarized from 268 recent 1-3 star reviews. Read them before you renew.
Costa Coffee Club cancellation: frequently asked questions
Does canceling Costa Coffee Club stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Costa Coffee Club will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Costa Coffee Club?
Refunds are handled by Apple or Google, not by Costa Coffee Club directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Costa Coffee Club charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Costa Coffee Club still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Costa Coffee Club as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Costa Coffee Club account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Costa Coffee Club app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Costa Coffee Club right after I cancel?
No. You keep full access to Costa Coffee Club until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.