How to Cancel Tiempo de Juego and Get a Refund
Tiempo de Juego subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Tiempo de Juego billing.
Cancel Tiempo de Juego on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Tiempo de Juego in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Tiempo de Juego until the current billing period ends, then it will not renew.
Cancel Tiempo de Juego on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Tiempo de Juego from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Tiempo de Juego on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Tiempo de Juego
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Tiempo de Juego charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Tiempo de Juego purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Tiempo de Juego users report about billing
Users frequently report the app opening and playing audio on its own, often at inconvenient times like during the night. Many complain about connectivity issues, random disconnections, and poor synchronization with TV broadcasts. The app is also criticized for recent updates removing useful features like the skip button and introducing excessive ads.
Summarized from 173 recent 1-3 star reviews. Read them before you renew.
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Tiempo de Juego cancellation: frequently asked questions
Does canceling Tiempo de Juego stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Tiempo de Juego will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Tiempo de Juego?
Refunds are handled by Apple or Google, not by Tiempo de Juego directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Tiempo de Juego charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Tiempo de Juego still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Tiempo de Juego as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Tiempo de Juego account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Tiempo de Juego app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Tiempo de Juego right after I cancel?
No. You keep full access to Tiempo de Juego until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.