How to Cancel AT&T Enhanced PTT/ FirstNet RR and Get a Refund
AT&T Enhanced PTT/ FirstNet RR subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about AT&T Enhanced PTT/ FirstNet RR billing.
Cancel AT&T Enhanced PTT/ FirstNet RR on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find AT&T Enhanced PTT/ FirstNet RR in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to AT&T Enhanced PTT/ FirstNet RR until the current billing period ends, then it will not renew.
Cancel AT&T Enhanced PTT/ FirstNet RR on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select AT&T Enhanced PTT/ FirstNet RR from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling AT&T Enhanced PTT/ FirstNet RR on its own does not stop billing, you must cancel the subscription here.
How to get a refund for AT&T Enhanced PTT/ FirstNet RR
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the AT&T Enhanced PTT/ FirstNet RR charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the AT&T Enhanced PTT/ FirstNet RR purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What AT&T Enhanced PTT/ FirstNet RR users report about billing
Users report frequent compatibility issues with newer iPhone models, making the app unusable after device upgrades. Many complain about persistent missed call notifications that cannot be dismissed easily or disabled, disrupting app functionality. Other common issues include battery drain, server disconnections, and poor user interface design.
Summarized from 77 recent 1-3 star reviews. Read them before you renew.
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AT&T Enhanced PTT/ FirstNet RR cancellation: frequently asked questions
Does canceling AT&T Enhanced PTT/ FirstNet RR stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date AT&T Enhanced PTT/ FirstNet RR will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from AT&T Enhanced PTT/ FirstNet RR?
Refunds are handled by Apple or Google, not by AT&T Enhanced PTT/ FirstNet RR directly. On iPhone, go to reportaproblem.apple.com, sign in, find the AT&T Enhanced PTT/ FirstNet RR charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is AT&T Enhanced PTT/ FirstNet RR still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows AT&T Enhanced PTT/ FirstNet RR as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my AT&T Enhanced PTT/ FirstNet RR account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the AT&T Enhanced PTT/ FirstNet RR app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to AT&T Enhanced PTT/ FirstNet RR right after I cancel?
No. You keep full access to AT&T Enhanced PTT/ FirstNet RR until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.