How to Cancel Luum and Get a Refund
Luum subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Luum billing.
Cancel Luum on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Luum in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Luum until the current billing period ends, then it will not renew.
Cancel Luum on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Luum from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Luum on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Luum
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Luum charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Luum purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Luum users report about billing
Users frequently report app crashes, especially when trying to access Lyft codes or manage parking reservations. Many complain about login issues, white screens, or being unable to use basic functions after updates. The app is also criticized for poor UI design, unreliable performance, and lack of responsiveness to bug reports.
Summarized from 42 recent 1-3 star reviews. Read them before you renew.
Luum cancellation: frequently asked questions
Does canceling Luum stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Luum will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Luum?
Refunds are handled by Apple or Google, not by Luum directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Luum charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Luum still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Luum as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Luum account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Luum app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Luum right after I cancel?
No. You keep full access to Luum until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.