How to Cancel Personal Creations and Get a Refund
Personal Creations subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Personal Creations billing.
Cancel Personal Creations on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Personal Creations in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Personal Creations until the current billing period ends, then it will not renew.
Cancel Personal Creations on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Personal Creations from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Personal Creations on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Personal Creations
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Personal Creations charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Personal Creations purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Personal Creations users report about billing
Users frequently report late or missing orders, poor customer service, and app glitches. Many complain about incorrect or low-quality prints, with some never receiving their items despite paying. The app is described as slow, difficult to use, and prone to errors like wrong addresses.
Summarized from 15 recent 1-3 star reviews. Read them before you renew.
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Personal Creations cancellation: frequently asked questions
Does canceling Personal Creations stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Personal Creations will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Personal Creations?
Refunds are handled by Apple or Google, not by Personal Creations directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Personal Creations charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Personal Creations still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Personal Creations as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Personal Creations account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Personal Creations app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Personal Creations right after I cancel?
No. You keep full access to Personal Creations until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.