How to Cancel Empresarial and Get a Refund
Empresarial subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Empresarial billing.
Cancel Empresarial on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Empresarial in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Empresarial until the current billing period ends, then it will not renew.
Cancel Empresarial on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Empresarial from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Empresarial on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Empresarial
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Empresarial charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Empresarial purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Empresarial users report about billing
Users frequently report being unable to log into the app, often due to update prompts that cannot be resolved. Many complain about the app crashing immediately after opening or failing to load beyond the login screen. Others mention poor functionality, such as inability to check balances or view transactions, even when logged in.
Summarized from 30 recent 1-3 star reviews. Read them before you renew.
Empresarial cancellation: frequently asked questions
Does canceling Empresarial stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Empresarial will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Empresarial?
Refunds are handled by Apple or Google, not by Empresarial directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Empresarial charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Empresarial still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Empresarial as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Empresarial account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Empresarial app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Empresarial right after I cancel?
No. You keep full access to Empresarial until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.