How to Cancel Disney Cruise Line Navigator and Get a Refund
Disney Cruise Line Navigator subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Disney Cruise Line Navigator billing.
Cancel Disney Cruise Line Navigator on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Disney Cruise Line Navigator in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Disney Cruise Line Navigator until the current billing period ends, then it will not renew.
Cancel Disney Cruise Line Navigator on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Disney Cruise Line Navigator from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Disney Cruise Line Navigator on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Disney Cruise Line Navigator
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Disney Cruise Line Navigator charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Disney Cruise Line Navigator purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Disney Cruise Line Navigator users report about billing
Users frequently complain about the app's poor connectivity and slow loading times, especially on the ship. Many find it glitchy, with frequent crashes and issues with messaging and notifications. The app is also criticized for being unintuitive and difficult to navigate.
Summarized from 191 recent 1-3 star reviews. Read them before you renew.
Disney Cruise Line Navigator cancellation: frequently asked questions
Does canceling Disney Cruise Line Navigator stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Disney Cruise Line Navigator will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Disney Cruise Line Navigator?
Refunds are handled by Apple or Google, not by Disney Cruise Line Navigator directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Disney Cruise Line Navigator charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Disney Cruise Line Navigator still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Disney Cruise Line Navigator as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Disney Cruise Line Navigator account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Disney Cruise Line Navigator app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Disney Cruise Line Navigator right after I cancel?
No. You keep full access to Disney Cruise Line Navigator until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.