How to Cancel DNI DIGITAL (DNIe) and Get a Refund
DNI DIGITAL (DNIe) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about DNI DIGITAL (DNIe) billing.
Cancel DNI DIGITAL (DNIe) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find DNI DIGITAL (DNIe) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to DNI DIGITAL (DNIe) until the current billing period ends, then it will not renew.
Cancel DNI DIGITAL (DNIe) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select DNI DIGITAL (DNIe) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling DNI DIGITAL (DNIe) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for DNI DIGITAL (DNIe)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the DNI DIGITAL (DNIe) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the DNI DIGITAL (DNIe) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What DNI DIGITAL (DNIe) users report about billing
Users overwhelmingly complain that this app is not the official Spanish National Police DNI app, with many warning it may be fraudulent or misuse personal data. Some report technical issues like failed scans or deleted documents after updates. Multiple reviewers explicitly caution against downloading it due to potential data privacy risks.
Summarized from 49 recent 1-3 star reviews. Read them before you renew.
Better alternatives to DNI DIGITAL (DNIe)
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DNI DIGITAL (DNIe) cancellation: frequently asked questions
Does canceling DNI DIGITAL (DNIe) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date DNI DIGITAL (DNIe) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from DNI DIGITAL (DNIe)?
Refunds are handled by Apple or Google, not by DNI DIGITAL (DNIe) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the DNI DIGITAL (DNIe) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is DNI DIGITAL (DNIe) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows DNI DIGITAL (DNIe) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my DNI DIGITAL (DNIe) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the DNI DIGITAL (DNIe) app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to DNI DIGITAL (DNIe) right after I cancel?
No. You keep full access to DNI DIGITAL (DNIe) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.