How to Cancel CGV and Get a Refund
CGV subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about CGV billing.
Cancel CGV on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find CGV in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to CGV until the current billing period ends, then it will not renew.
Cancel CGV on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select CGV from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling CGV on its own does not stop billing, you must cancel the subscription here.
How to get a refund for CGV
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the CGV charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the CGV purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What CGV users report about billing
Users frequently complain about persistent login issues, including being logged out repeatedly and difficulty logging in even with correct credentials. Many also report poor app functionality, such as unresponsive controls, slow loading times, and a confusing UI. Additionally, discount coupons not applying properly and forced location service requests are common frustrations.
Summarized from 491 recent 1-3 star reviews. Read them before you renew.
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CGV cancellation: frequently asked questions
Does canceling CGV stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date CGV will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from CGV?
Refunds are handled by Apple or Google, not by CGV directly. On iPhone, go to reportaproblem.apple.com, sign in, find the CGV charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is CGV still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows CGV as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my CGV account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the CGV app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to CGV right after I cancel?
No. You keep full access to CGV until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.