How to Cancel CREW - Your Travel Concierge and Get a Refund
CREW - Your Travel Concierge subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about CREW - Your Travel Concierge billing.
Cancel CREW - Your Travel Concierge on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find CREW - Your Travel Concierge in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to CREW - Your Travel Concierge until the current billing period ends, then it will not renew.
Cancel CREW - Your Travel Concierge on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select CREW - Your Travel Concierge from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling CREW - Your Travel Concierge on its own does not stop billing, you must cancel the subscription here.
How to get a refund for CREW - Your Travel Concierge
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the CREW - Your Travel Concierge charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the CREW - Your Travel Concierge purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What CREW - Your Travel Concierge users report about billing
Users report that the app frequently fails to complete basic tasks, provides poor customer service with slow or unhelpful responses, and often delivers incorrect or overpriced services. Many feel the app does not live up to its promises of being a reliable concierge service.
Summarized from 31 recent 1-3 star reviews. Read them before you renew.
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CREW - Your Travel Concierge cancellation: frequently asked questions
Does canceling CREW - Your Travel Concierge stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date CREW - Your Travel Concierge will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from CREW - Your Travel Concierge?
Refunds are handled by Apple or Google, not by CREW - Your Travel Concierge directly. On iPhone, go to reportaproblem.apple.com, sign in, find the CREW - Your Travel Concierge charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is CREW - Your Travel Concierge still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows CREW - Your Travel Concierge as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my CREW - Your Travel Concierge account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the CREW - Your Travel Concierge app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to CREW - Your Travel Concierge right after I cancel?
No. You keep full access to CREW - Your Travel Concierge until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.