How to Cancel Dexcom Follow and Get a Refund
Dexcom Follow subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Dexcom Follow billing.
Cancel Dexcom Follow on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Dexcom Follow in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Dexcom Follow until the current billing period ends, then it will not renew.
Cancel Dexcom Follow on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Dexcom Follow from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Dexcom Follow on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Dexcom Follow
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Dexcom Follow charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Dexcom Follow purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Dexcom Follow users report about billing
Users report frequent app crashes, data loss, and unreliable notifications, making it difficult to monitor blood sugar levels consistently. Many complain about missing features like widgets and Apple Watch complications, which were available in previous versions. Installation and troubleshooting processes are often described as frustrating and ineffective.
Summarized from 471 recent 1-3 star reviews. Read them before you renew.
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Dexcom Follow cancellation: frequently asked questions
Does canceling Dexcom Follow stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Dexcom Follow will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Dexcom Follow?
Refunds are handled by Apple or Google, not by Dexcom Follow directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Dexcom Follow charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Dexcom Follow still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Dexcom Follow as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Dexcom Follow account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Dexcom Follow app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Dexcom Follow right after I cancel?
No. You keep full access to Dexcom Follow until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.